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Customer Care

PRICES

All prices are in Canadian Dollars.

 

SHIPPING

 

All orders are shipped Monday through Friday within 24-72 hours of receipt (unless otherwise noted or communicated) during regular business hours. All orders over $150+ ship free of charge within Canada and the United States. 

All orders are shipped via Canada Post and should arrive within 5-10 business days. International orders may take longer and may also incur local duties/taxes. Once Canada Post has the shipment, Meadow is not responsible for a delay or damage to the package. 

Our shipping rates are:

$15 shipping within Canada

$20 shipping to USA

Free shipping within Canada and the USA on orders over $150

$45 shipping to Australia, free shipping over $300

 

RETURNS

 

All items must be returned in unworn, perfect condition with tags attached. 

All returns must be initiated within 7 days of receiving your item. No exceptions. To initiate a return please email hello@themeadowshop.ca with the subject line "RETURN". We will provide you with a Return Merchandise Authorization (RMA) number as well as return instructions. The RMA must be marked on the exterior of your package. All return shipping is at the buyer's expense.

Upon receipt of goods a store credit will be issued for the amount. We are a small business and cannot offer cash-back. All shipping costs are non-refundable. We have limited stock and at this time cannot offer an exchange program. If there's something you need in a smaller or larger size, we encourage you to purchase it right away.

Sale, coupon or discounted items are a FINAL SALE (this does not include first time purchase using the WELCOME10 code). Jewelry, bodysuits and undergarments are a FINAL SALE.

We monitor all excessive returns and return abuse is against our store policies. 

We reserve the right to refuse any returns that do not meet the above criteria and your items will be sent back to you.

 

DISCOUNT 

 

One discount code may be used at a time.